Outlet FAQ

How much does shipping cost?

Shipping costs vary by method and location.

• Canada: $15 CAD

When will my order ship and how long will delivery take?

Orders ship Monday–Friday, excluding Canadian federal holidays. We do not ship on Saturdays or Sundays. Standard Ground delivery to Canada typically arrives within 7–10 business days once shipped.

Can I change or cancel my order?

For some orders, you may be able to cancel eligible items by signing into your kate spade My Account shortly after placing your order. Please note that this self‑service option is only available for a limited time immediately after checkout. If you have questions about your order or need assistance with anything else, we're always happy to help. Please feel free to give us a call at 1‑877‑850‑1079.

How can I check my order status?

Track your order by signing into your account or entering your order number, email address, and billing zip code here. You will also receive tracking information via email once the order ships.

What methods of payment do you accept?

We accept credit and debit cards, kate spade new york physical gift cards and e-gift cards, PayPal, and Apple Pay.

If I place an order, when will I be charged?

You may see a temporary authorization hold charge right after order placement, but you will not be charged until your order ships.

How do I apply a promo code?

You can enter the code in the 'apply promotions' box in your cart or step 2 of checkout.

Where can I use my gift card or e-gift card?

Gift cards and e-gift cards can be used at ca.katespade.com, ca.katespadeoutlet.com, and at kate spade new york specialty and outlet stores in Canada.

What is the Kate Spade Outlet return policy?

We accept returns of eligible online purchases shipped within Canada. Items must be unused, unworn, in their original condition, and returned within 30 days of delivery with original tags and packaging.

Returns by mail are subject to a $9 CAD return shipping fee, which will be deducted from your refund. Items marked "Final Sale" at the time of purchase are not eligible for return.

For complete details, please review our Return Policy

English: START YOUR RETURN

French: START YOUR RETURN

What if my items are missing, damaged, or incorrect?

If your order arrives missing items or contains damaged or incorrect merchandise, please contact Customer Care at 877-850-1079 right away. If a replacement is available, we will send it at no charge and provide free return instructions for the incorrect or damaged item.

How long does a refund take?

Refunds are issued to your original payment method within 5-10 business days after we receive your return.

Occasionally, it can take up to one full billing cycle, depending on your financial institution's policy.

The Comparable Value is an indication of value based on the quality of the materials used, our commitment to craftsmanship, the high standard demanded by kate spade new york, and initial prices charged for similar products in the market. The Comparable Value is not intended to be a representation of a sale or of savings versus any particular product on a particular day.